Shipping policy
We appreciate you shopping with TONI JAMES SWINTON. As a New Zealand-based online retailer focusing on entry-level and mid-range consumer electronics, we prioritize standardized order handling and specialized anti-shock packaging for all electronic devices. Our core goal is to ensure every order is processed properly and delivered securely within the estimated logistics timeline.
1. Order Processing Time
Our warehouse team completes order verification, product inspection and protective packaging within 1 to 5 business days once your order is confirmed and paid. Processing operations are paused throughout weekends and official public holidays in New Zealand. During peak sales periods with heavy order inflows, standard processing schedules may be moderately extended. We will send official email alerts to customers in the event of notable long-term delays.
2. Shipping Rates and Delivery Estimates
All shipping fees are calculated according to parcel weight, packaging dimensions and shipping destination. Exact logistics costs will be fully displayed on the checkout page prior to payment, with no hidden or additional charges.
All consumer electronics orders adopt standard international shipping service, with a fixed estimated delivery time of 15 business days. Actual delivery arrival is subject to real-time global logistics situations.
The published delivery window is only an estimated reference. Delivery fluctuations may be caused by logistics carrier congestion, cross-border customs clearance cycles, severe weather, regional logistics restrictions and statutory holidays.
3. Shipment Confirmation and Order Tracking
After your electronic parcel is picked up and dispatched by our authorized logistics partner, you will receive an automated shipment confirmation email containing your exclusive tracking number and official tracking portal link.
Logistics tracking data requires cross-system synchronization. Tracking status will be updated and available for customer inquiry within 24 to 48 hours after outbound shipment. If tracking information fails to display normally after the synchronization period, you can contact our support team for manual verification.
4. Incorrect Address Disclaimer
Customers are required to submit accurate, complete and valid recipient addresses, postal codes and active contact details during checkout. Please double-check all delivery information before confirming your order payment.
TONI JAMES SWINTON shall not be held responsible for misdelivery, delivery failure or parcel loss resulting from inaccurate or incomplete address information provided by customers. Any parcels returned due to address errors will require the buyer to cover all reshipping expenses independently.
5. Lost or Damaged Packages
If your electronic parcel cannot be tracked or is confirmed missing during international transit, please submit a parcel investigation request to our customer service team within 3 calendar days after your scheduled delivery date.
If you receive scratched, broken or functionally impaired electronic products due to transportation collisions or extrusion, please contact our support team within 24 hours after parcel receipt and provide clear photos of damaged goods and original packaging. Our team will evaluate your case professionally and resolve the matter as soon as possible.
6. Apparel Care and Usage Notice
Each electronic device is equipped with dedicated usage guidelines and daily maintenance notes. All users must operate, charge and store electronic products in strict accordance with official instructions. We do not undertake liability for device failure, component damage or product breakdowns caused by unauthorized disassembly, improper operation, incorrect charging methods and artificial misuse.
7. International Shipping and Customs Notice
We provide worldwide cross-border shipping for all electronic products sold in our store. Import duties, customs clearance fees and other regulatory charges may be imposed by local customs authorities based on the trade policies of different destination countries.
All customs-related fees and taxes are borne solely by the order recipient. These extra charges are not included in product prices and standard shipping fees. We will not compensate for losses arising from parcel detention, customs rejection or forced returns caused by customers’ non-compliance with local import regulations.
8. Contact Information
If you have any inquiries or concerns regarding our shipping policies, logistics progress and after-sales processing, please contact us via the official channels below:
Trade Name: TONI JAMES SWINTON
Phone Number: +64 26 601 2882
Email: service@chipzeniqx.shop
Physical Address: Pollen Street, Wellington, WGN 6037, New Zealand